Our Brand of Popularlifehome products are all Handmade and may have some variation in color, shape and dye effect. These small imperfections are just the result of the characteristics and conditions of the artisanal production. Far from being faults, they testify to the level of the authenticity of the craft and highlight its charm.
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Our Products are exclusively handmade & Handcrafted, and we work towards providing our customers free shipping. Returns & exchange will be case to case basis and need to be done within the first week of the order delivery.
- Items must be returned in new, unused, and resalable condition in its original packaging.
- Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
- Return orders are subject to a 25% restocking fees.
- Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
- If the return is the result of a shipping error, we will refund the entire purchase amount and return shipping costs.
- Unless as otherwise specified herein, customers are responsible for shipping and handling charges on returned items and risk of loss during shipment.
- Refused merchandise: 30% restocking charge applies.
- Original shipping/processing charges are not refundable.
- For orders that qualify for free shipping, $8.99 will be deducted from the refund if the product is returned.
- Return Policy is subject to change without notice.