Terms & Conditions

FAQ:

How can I cancel the order that I just made?

When the order has been placed, it cannot be changed. If you wish to cancel the order, promptly contact our customer service at info@popularlifehome.com

Unfortunately, we’re not able to guarantee that your order can be stopped before it registers. If the order is registered and already in collecting, it cannot be stopped.

Order that has not been picked up from the chosen place of delivery will return to the sender, which will lead to a return and the payment will be refunded to the customer with a shipping cost deducted. If the customer contacts the customer service within one week of the return of the uncollected order, the order can be redelivered to the customer. The return costs will not be refunded if the order returns to the sender uncollected. 

I accidentally ordered a wrong product, what do I do?

Your order details can’t be changed after you’ve successfully paid your order. In case you’d rather have the ordered item in a different color or size, you should make a new order on the desired item. Incorrect products can be returned once they are received.

I have forgotten my password. What do I do?

If you have an active PLH account, you can reset your password by clicking the” Forgot your password” -button.

In case your account hasn’t been activated or you're having trouble resetting your password, please contact our customer service at info@popularlifehome.com

CUSTOMER RELATIONS

We value long lasting relationships with our customers because we believe that it can take months to win the confidence of a customer, but only seconds to lose it. Our goal is to build and maintain long term partnerships with our customers, based on the service, innovation and value that we provide. We are proud to say that we have earned the trust of many fine retailers.

Gift Cards

The following terms and conditions apply to the purchase and use of a Popularlifehome gift card. YOUR PURCHASE AND ACCEPTANCE OF THIS CARD CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. Popular Life Home, Inc. RESERVES THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME.

This card may be used for making purchases at our Online stores www.popularlifehome.com. It may not be redeemed for cash or applied as payment to any account, unless required by law. Popularlifehome does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use of cards. Unauthorized resale prohibited.

Arbitration Agreement

You and Popular Life Home, Inc.  (“Popular Life Home”) agree that we will resolve any disputes between us through binding and final arbitration, instead of through court proceedings. You and Popular Life Home hereby waive any right to a jury trial of any Claim. All controversies, claims, counterclaims, or other disputes arising between you and Popular Life Home (each a "Claim") shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association ("AAA Rules"). The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Popular Life Home will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

This arbitration agreement does not preclude you or Popular Life Home from seeking action by federal, state, or local government agencies. You and Popular Life Home also have the right to bring qualifying claims in small claims court. In addition, you and Popular Life Home retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these terms and conditions, nor a waiver of the right to have disputes submitted to arbitration as provided in these terms and conditions.

Neither you nor Popular Life Home may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Popular Life Home’s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

If any portion of this arbitration agreement is found to be invalid or unenforceable, then that specific portion shall be of no force and effect and shall be severed, but the remainder of this arbitration agreement shall continue in full force and effect. No waiver of any provision of this arbitration agreement of the terms and conditions will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these terms and conditions. The arbitration agreement within the terms and conditions will survive the termination of your relationship with Popular Life Home.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR POPULAR LIFE HOME WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Disclaimer and Limitations on Our Liability

YOU USE THE GIFT CARDS AT YOUR OWN RISK. THE GIFT CARDS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR COMPANY AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSORS (“AFFILIATES”) DISCLAIMS ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT AND THOSE ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL POPULAR LIFE HOME BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR LOSS OF PROFITS, REVENUE, OR DATA) OR FOR THE COST OF OBTAINING SUBSTITUTE PRODUCTS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS, HOWEVER CAUSED, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT WE’VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW POPULAR LIFE HOME’S TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY UNDER THESE TERMS AND CONDITIONS, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE LAST BALANCE HELD ON THE GIFT CARD GIVING RISE TO THE APPLICABLE DISPUTE.

© 2020 Popular Life Home, Inc.